Frequently asked questions
Answers to what our customers in Algeria ask us most.
How long does delivery take?＋
Orders arrive within 24 to 48 hours for Algiers and the central region, and 48 to 72 hours for the rest of the country. We call you to confirm every order before it ships.
How does payment work?＋
Payment is cash on delivery, in Algerian dinars, handed directly to the courier when your order arrives. No online payment is required.
Do you deliver to every wilaya?＋
Yes! We deliver to all 69 wilayas of Algeria, to your home or to a pickup point (stopdesk). Fees vary by wilaya and are shown before you confirm your order.
Are your products authentic?＋
Absolutely. All our products are imported directly from official laboratories and distributors (Avène, La Roche-Posay, Bioderma, and so on). Every product is sold in its original packaging with batch number and expiry date.
Can I return a product?＋
No. For hygiene reasons, products cannot be returned or exchanged once the order has been received. Check your parcel in front of the courier: if it does not match your order, refuse it without paying and we will send the correct item.
How do I track my order?＋
After ordering you receive an order number (e.g. TP-XXXXXXX). Go to the “Track order” page and enter that number to see your order status in real time.
Is delivery free?＋
Yes — delivery is free on any order whose subtotal exceeds the threshold shown on the site (usually 6,000 DA), in every wilaya.
How can I get advice on a product?＋
Our team is available by phone and WhatsApp to help you choose the right products for your skin type, needs and routine. Do get in touch.
Another question?
Our team answers Saturday to Thursday, 9am to 5pm, by phone, WhatsApp or through the contact page.