Returns policy
We sell skincare and hygiene products. To guarantee every customer an authentic, new and untouched product, no returns are accepted once an order has been received.
Check your parcel on delivery
You pay on delivery: take a moment to check your parcel in front of the courier before paying.
• The number of items and the references match your order;
• The packaging is intact and sealed.
If anything does not match, refuse the parcel: you pay nothing and we send the correct order again.
After delivery
Once the parcel has been accepted and paid for, products cannot be returned, exchanged or refunded.
This is a hygiene and safety rule: a skincare product that has left our hands cannot be put back on sale, and we never sell a product that has already been to another customer.
A question before ordering?
Our team advises you by phone or WhatsApp so you choose the right product the first time: skin type, size, fit with your routine.